Happy Easter - whether you celebrate or not, it's Easter Sunday. One of our friends emailed me early this morning with this Wisdom from the bunny: All I need to know, I learned from the Easter Bunny! Don't put all your eggs in one basket. Everyone needs a friend who is all ears. There's no such thing as too much candy. All work and no play can make you a basket … [Read more...] about Wisdom from the Easter Bunny.
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Are You an Introvert Who is Ignoring Your Unfair Advantage in Public Speaking, Even Sales?
When you get regular offers to have your chapter included in someone's upcoming book, you don't always find it goes far. Today, when I was cleaning out email files I found this chapter for a book I believe was never published. If it turns out to be otherwise, my apologies to a Sharon Brown, who I lost touch with. It seems it will make for a great blog post, with some updates … [Read more...] about Are You an Introvert Who is Ignoring Your Unfair Advantage in Public Speaking, Even Sales?
Will You Do Some Introvert Spring-Cleaning? Or Do You Do Windows Too?
Years ago my husband and I started using a window cleaner for this major part of our home's spring-cleaning. A house just gets to a certain size when there are way too many and some windows need a ladder. The interesting process that our cleaner uses to give you an estimate might help you decide if you want to do some spring cleaning, and do the windows too – around your … [Read more...] about Will You Do Some Introvert Spring-Cleaning? Or Do You Do Windows Too?
Not Knowing You Are an Introvert or Extrovert Can Be to Your Selling Advantage
Discovering I was an introvert when I was promoted to sales manager in the 1980s was news to me there even was such a distinction of people. It's a bit like finding out you have spinach stuck on your front teeth. With 10 years of previous top of the team sales results, it never occurred to me that I was – unsociable, aloof, or awkward in anyway. What did happen was something … [Read more...] about Not Knowing You Are an Introvert or Extrovert Can Be to Your Selling Advantage
Do You Know Online Services Who Deliver Customer Service To Exceed High Expectations?
As a corporate trainer who has delivered customer service workshops and training to hundreds, if not thousands of individuals, there is a distinct difference in customer service that – just solves the issue, versus customer services that exceeds already high expectations. When the worst things happen, people are quick to tell everyone. I do that myself with lots of sad … [Read more...] about Do You Know Online Services Who Deliver Customer Service To Exceed High Expectations?
The Health Risks of Failing to Cope with Introversion
Being introverted has its benefits. Introverts often have a greater appreciation of understatement and subtlety than extroverts and are usually deep thinkers, meaning that they strive to attain a richer, fuller understanding of the world around them. However this type of personality is not without its negative points, one of them being that introverts are more susceptible to … [Read more...] about The Health Risks of Failing to Cope with Introversion