Remember the movie "Romancing the Stone"? Whether you do or not is fine because this is not a blog post about the movie. This post is meant to be a metaphor of this phrase jewelers use to refer to a step to prepare a gem for use in jewelry. How do we romance our business to turn our unique, maybe unimposing stone into some more attractive and significant jewel? No matter … [Read more...] about #Romanceawarenessmonth How to love or fall in love again with your work, or business
customer service
If You Have Bad News Give Them A Sandwich- The Art Of The Bad News Sandwich
Introverts thrive being prepared. Of course in sales or customer service, when we have to deliver bad news, it can help to have a kind of template which we can be creative with to deal with the potential conflict. Here is something for the introvert who wants to master giving bad news, one bite at a time: If You Have Bad News Give Them A Sandwich- The Art Of The Bad News … [Read more...] about If You Have Bad News Give Them A Sandwich- The Art Of The Bad News Sandwich
Stress Releasing Tips in Call Center Employees
Customer service is part of anyone's role most days. You can be an employee, an entrepreneur with employees or a sole practitioner and you will have customer service issues. When such an issue does happen, it's important to recognize that it's already a high stress situation for the customer! Once you keep that in mind, then it's important to take care of your personal stress … [Read more...] about Stress Releasing Tips in Call Center Employees
Do You Know Online Services Who Deliver Customer Service To Exceed High Expectations?
As a corporate trainer who has delivered customer service workshops and training to hundreds, if not thousands of individuals, there is a distinct difference in customer service that – just solves the issue, versus customer services that exceeds already high expectations. When the worst things happen, people are quick to tell everyone. I do that myself with lots of sad … [Read more...] about Do You Know Online Services Who Deliver Customer Service To Exceed High Expectations?