Introverts thrive being prepared. Of course in sales or customer service, when we have to deliver bad news, it can help to have a kind of template which we can be creative with to deal with the potential conflict. Here is something for the introvert who wants to master giving bad news, one bite at a time: If You Have Bad News Give Them A Sandwich- The Art Of The Bad News … [Read more...] about If You Have Bad News Give Them A Sandwich- The Art Of The Bad News Sandwich
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How Introverts Can Learn To Love What They Do
As introverts, we tend to keep to ourselves in large group settings. We like to talk with people we feel comfortable with, but we don’t enjoy making small-talk with people we don’t know. We like to stay out of the limelight. We dislike confrontation intensely. So what does this mean when we’re stuck in a job with a boss we don’t necessarily get along with? What about when we … [Read more...] about How Introverts Can Learn To Love What They Do
What do Harvard Business School and Al Merhabian have to do with your myths?
For ten years I traveled the USA and other countries, facilitating corporate training for companies vested in improved their management, sales and customer service skills. Many workshops I designed included skill sets like setting goal setting and communications skills. These were often backed up by research from the likes of Harvard Business School and Al Merhabian. Other … [Read more...] about What do Harvard Business School and Al Merhabian have to do with your myths?
5 Great Ways Shy People Can Reduce Work Stress
With working hours that get ever longer, and workloads that seemingly never let up, it’s unsurprising that so many workers are signed off for stress related illnesses. Add to this the increased focus on having to work collaboratively and as teams and you have extra hassle. In this guide we look at five top ways that you can reduce stress in your work life, and how you can avoid … [Read more...] about 5 Great Ways Shy People Can Reduce Work Stress
2014 Mantras or Intentions, instead of Resolutions or Revolutions
Happy New Year! Are we ready to take on the new? The freshness of a new year always brings so much determination to reach new goals but often many of us can succumb to temptation and give up. Do you make New Years Resolutions? Years ago I ended that routine. It gets so self-defeating to make a resolution, or even a goal, only to find struggle and excuses to soon lead to … [Read more...] about 2014 Mantras or Intentions, instead of Resolutions or Revolutions
Top Ten 2013 worry moments: Why Worrying is Worthless
Worry is only a set of thoughts. When our worry moments cause us to take on useless habits, beliefs and actions is when it matters. As I reflect on this year coming to a close, I thought about any of my thoughts of worry. I made a list to consider, did any of my worry change things for the better or for the worst? If it did, was the Now I know the answer at least to the … [Read more...] about Top Ten 2013 worry moments: Why Worrying is Worthless