Customer service is part of anyone's role most days. You can be an employee, an entrepreneur with employees or a sole practitioner and you will have customer service issues. When such an issue does happen, it's important to recognize that it's already a high stress situation for the customer! Once you keep that in mind, then it's important to take care of your personal stress … [Read more...] about Stress Releasing Tips in Call Center Employees
communication skills
Are You Aware Of The Hold Labels Like Introvert Have On You?
When my husband and I were building our current house in 2001, we felt quite blessed to have a wonderfully experienced older man. He likes things just a certain way, his way. There are four rooms to tile. Three of the four have a name for the tile pattern in which they are laid. But the fourth room, a shared bathroom, does not. When I get the telephone call from Mr. T, it was … [Read more...] about Are You Aware Of The Hold Labels Like Introvert Have On You?
Beautiful Blogger: 7 Things I Have Learned About Personal Energy
What a fabulous surprise this week to be nominated for the Beautiful Blogger Award by my blogging online friend, A.K. Andrew. Thank You A.K. When she was nominated for this award she wrote about 7 Blogging Essentials for the Beautiful Blog Award. There are actions required to take to get this award should it be bestowed on you: 1) Copy the Beautiful Blogger Award … [Read more...] about Beautiful Blogger: 7 Things I Have Learned About Personal Energy
Are You an Introvert Who is Ignoring Your Unfair Advantage in Public Speaking, Even Sales?
When you get regular offers to have your chapter included in someone's upcoming book, you don't always find it goes far. Today, when I was cleaning out email files I found this chapter for a book I believe was never published. If it turns out to be otherwise, my apologies to a Sharon Brown, who I lost touch with. It seems it will make for a great blog post, with some updates … [Read more...] about Are You an Introvert Who is Ignoring Your Unfair Advantage in Public Speaking, Even Sales?
Do You Know Online Services Who Deliver Customer Service To Exceed High Expectations?
As a corporate trainer who has delivered customer service workshops and training to hundreds, if not thousands of individuals, there is a distinct difference in customer service that – just solves the issue, versus customer services that exceeds already high expectations. When the worst things happen, people are quick to tell everyone. I do that myself with lots of sad … [Read more...] about Do You Know Online Services Who Deliver Customer Service To Exceed High Expectations?
To work from home, to not work from home, that is the question.
When Virgin entrepreneur Richard Branson blogs about Yahoo's CEO, Marissa Mayer's decision to ban work from home and calls it a "backwards step in an age when remote working is easier and more effective than ever," it bears attention. There is no doubt, not everyone is mentally and emotionally equipped to work at home – productively. When I ventured out on my own in 1990 it … [Read more...] about To work from home, to not work from home, that is the question.