As a corporate trainer who has delivered customer service workshops and training to hundreds, if not thousands of individuals, there is a distinct difference in customer service that – just solves the issue, versus customer services that exceeds already high expectations. When the worst things happen, people are quick to tell everyone. I do that myself with lots of sad … [Read more...] about Do You Know Online Services Who Deliver Customer Service To Exceed High Expectations?
sales
Why Not Enjoy the Sales Role You are In?
Introverts who sell can make the BEST salespeople because we have a few characteristics that naturally help us. But often we don't think about how our attitude about selling might hold us back from being our natural self. Consider these ideas to enjoy your role in sales and bring out the best in you: It is not uncommon for people to have an extremely … [Read more...] about Why Not Enjoy the Sales Role You are In?
7 Ways Introverts Can Be Better Sales People
Charming, outgoing, funny, and charismatic: These are all terms that come to mind when you think of a good sales person. They know how to carry on a conversion with just about anyone, and they seem to never stumble. There’s nothing they’re unafraid to say, and you definitely will have a hard time detecting any hint of fear. You probably read that and thought, “Well great, … [Read more...] about 7 Ways Introverts Can Be Better Sales People
Is Sales Follow-up a Stressor for Introvert Prospects?
In a recent blog post Direct Marketing: Differences between Extraverts and Introverts, the author Carina, made reference made to research of Hans Jürgen Eysenck in 1967. Being unable to comment there or contact the author, the differentiation between direct marketing and introverts is something, I beg to differ with. … [Read more...] about Is Sales Follow-up a Stressor for Introvert Prospects?
Crystal Ball for Selling – Book Review of Shift!: Harness The Trigger Events That Turn Prospects Into Customers
What if you could crystal ball that, "Trigger Event" that motivates buyers to see your solution for the value it brings to a problem just when they need it? With a unique model, SHiFT (in both paper back and Kindle edition), motivated salespeople will be able to pull together six pieces to both make the most out of a first call as well as either delaying or preventing the … [Read more...] about Crystal Ball for Selling – Book Review of Shift!: Harness The Trigger Events That Turn Prospects Into Customers
Top ten feeble follow-up attempts to fathom
In using the word feeble in a recent email, someone asked, "What is the criteria for a 'feeble follow-up?' Just curious." Follow-up that is ignored is of course the feeblest type of follow-up. It isn't going on this list because you intellectually, and intuitively, know this. Just fathom the results of these top ten feeble follow-up attempts: … [Read more...] about Top ten feeble follow-up attempts to fathom